Giving FAQs — Lutheran Social Services of the Southwest

To better serve you, we set up a help desk for all of your questions pertaining to payments, tax receipts, and any other donation needs. This line is monitored from Monday through Friday from 9 a.m. to 5 p.m. If you leave a message at this number, your call will be returned within 1 business day.

Fund Development Help Desk: (480) 387-5382

Frequently Asked Questions

Which payment methods are accepted?

We accept online donations of all major credit cards and checks in the mail to: Lutheran Social Services of the Southwest, 2502 E. University Dr., #125, Phoenix, AZ 85034. We also accept donations of stock, gifts from Donor Advised Funds, and more. With specific questions, call our Help Desk: (480) 387-5382

When and how will I get a receipt?

You'll receive an emailed receipt a few minutes after making a donation online. Letters for all financial donations will be sent within 2 weeks of when we receive your gift. If you have lost or did not receive a receipt for your gift, please give us a call at our help desk, (480) 387-5382 and we can issue you a new one. You can also request your receipt by using this form.

When do donations have to be received to "count" for 2024?

Checks dated 12/31/2024 as well as online donations made before 1/1/2025 will be honored as 2024 donations.

Does my donation count for the Arizona Charitable Tax Credit?

Donations of up to $470 from single filers and $938 can qualify for the Arizona Charitable Tax Credit. Our QCO number is: 20277. Find out more here.

Does my donation count for the Foster Children Tax Credit?

No, LSS-SW doesn't quality for this tax credit, but here is a list of all of the Qualifiying Foster Children Tax Credit Organizations. 5

Can I designate my donation for a specific program or purpose?

Of course! Just let us know in our online giving form or make a note in the memo line of your check.

Can I make a special gift to LSS-SW in honor of a loved one?

We would love that! When you make your gift, let us know that you're giving in honor or memory of a loved one. If you'd like anyone to receive acknowledgement directly from us, please let us know as well.

Can I donate sheets, toys, and other gift items?

We accept donations of these types of gifts year round. Before bringing your gift to our office, please check our donation hours and/or make an appointment to make sure that we are able to accept your donation.

How do I log my volunteer hours?

Visit https://app.betterimpact.com/login. Click on the "Hours" tab, and then "New Time Log Entry." Select your activity from the dropdown list, enter the date and hours you volunteered, and answer any of the other fieldback fields. Make sure you click "Save." Thank you!

What is your Tax ID Number and QCO code?

Our Federal Tax Identification Number is 86-0252302 and Qualifying Charitable Organization (QCO) code is 20277.

Please note:

Donations cannot be accepted from persons residing in the states of AK, AR, CT, FL, GA, HA, ME, MA, MS, NC, ND, OK, RI, TN, UT and WV. For a full list of disclosures, click here.